Hotel Mousai Cancun, Cancun ➤ Reviews, Rooms & Prices 2025

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Key details

About the Hotel

Carretera A Punta Sam Km 5.2 Mza 9 Lote 3, Cancun, Mexico, 77400

Hotel Mousai Cancun, a 5-star resort, features a private beach area, an outdoor swimming pool, and a fitness center. This Costa Mujeres property is known for its white sandy beaches and crystal clear waters.

Rooms & Amenities

Hotel Mousai Cancun provides air-conditioned suites equipped with a flat-screen TV, safety deposit box, desk, and free toiletries. Some suites feature a terrace with sea views and a private bathroom with a bath.

Dining Options

Dining options include an on-site restaurant serving American and Chinese dishes. Room service is available for in-suite dining.

Leisure Activities

Leisure activities at Hotel Mousai Cancun include access to a fitness center, an outdoor swimming pool, and a hot tub. Guests can engage in local activities such as snorkeling.

Services & Local Area

Guests can receive assistance any time of the day from the bilingual staff at the reception. The hotel offers a paid airport shuttle service and is around 6 miles from Cancun Government Palace.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

King Suite

Max:

2 persons

946 m²

Bed options:

1 King Size Bed

Sea view

Shower

Heating

room details

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Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Wi-Fi

Wi-Fi in rooms

Free parking

Baggage storage

Locker room

24-hour services

24-hour reception

24-hour security

General

No smoking on site
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
24-hour security
Adults only
Locker room
Private beach
Elevator
Currency exchange
ATM/Cash machine
Hairdresser
Coffee shop
Smoke detectors
Fire extinguishers

Sports & Fitness

Fitness center
Snorkeling
Yoga class
Aerobics

Services

Paid airport shuttle
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Stores/Commercial services
Welcome drink

Dining

In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Outdoor dining area
Special diet menus

Spa & Leisure

Infinity pool
Rooftop pool
Beach access
Beach umbrellas
Sun loungers
Live entertainment
Garden area
Spa & wellness center
Steam room
Jacuzzi
Waxing
Body scrub
Facial
Treatment room
Body wraps
Back massage
Head massage
Full body massage
Foot massage
Pool with view

Room features

Wi-Fi in rooms
Air conditioning
Heating
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

Carretera A Punta Sam Km 5.2 Mza 9 Lote 3, Cancun, Mexico, 77400

Map view

Carretera A Punta Sam Km 5.2 Mza 9 Lote 3, Cancun, Mexico, 77400

City landmarks

Puerto Juarez 77500Mexico

El Meco Archaeological Site

1.3 mi

Punta Sam

Puerto Amada

4000 ft

Calle Vialidad s/n

Asterix

5100 ft

El Meco

1.3 mi

Church

Catholic church Maria Estrella del Mar

1.5 mi

Puerto Juárez-Punta Sam Hwy Km 1.5

All Ritmo

2.0 mi

Golf Course

Playa Mujeres Golf Club

2.3 mi

Mar Caribe

Delphinus Playa Mujeres

2.3 mi

Beach

Beach at the Dreams Playa Mujeres Resort & Spa

2.4 mi

El Centro

4.1 mi

Church

Iglesia de Nuestra Senora del Carmen

3.8 mi

Between Calle Abasolo And Av. Rueda Medina

El Malecon

4.1 mi

Church

Parroquia Inmaculada Concepcion

4.1 mi

Reviews and Ratings

Feedback from previous guests about their experience.

Julie

United States of America, February 2025

5.2/10

I had a generally pleasant stay at Hotel Mousai Cancun, with stunning ocean views and really good room service being the highlights. However, the dining experience could use improvement, particularly the variety of dining options available. Overall, I enjoyed my time but felt there were areas that could be elevated further.

Rooms

9.0

My suite had a amazing view of the ocean, complete with luxurious amenities like a well-stocked minibar. The bed was incredibly comfortable, ensuring a restful sleep after my long days.

Service

7.0

Most of the staff were attentive and eager to help, but I experienced a slight delay in room service during peak hours. It wasn't a dealbreaker, but a bit frustrating.

Location

8.0

The hotel is perfectly situated along the beach, making it easy to enjoy the sun and sand. Plus, the proximity to local attractions was a definite plus for exploring Cancun.

Dining

6.0

While the food at the restaurants was flavorful, I was hoping for a greater variety of cuisine options. The light snacks by the pool were a nice touch, though.

Facilities

7.0

The pool area was stunning, and I appreciated the complimentary welcome drink upon arrival. However, the laundry service took longer than expected, which was a bit inconvenient.

Eddie

United States of America, February 2025

6.8/10

I had a wonderful stay at Hotel Mousai Cancun, with luxurious accommodations and attentive service. The dining options were varied and tasty, although I found the price a bit steep for some meals. The beachfront location was stunning, but it could get a bit crowded at times.

Rooms

9.0

My suite was beautifully designed and featured a private balcony with amazing ocean views. The Bulgari toiletries and Frette linens truly elevated the experience.

Service

8.0

The staff were incredibly friendly and responsive, always making sure my needs were met. Room service was prompt and the welcome drink was a nice touch.

Location

7.0

The hotel is perfectly situated right on the beach, allowing for easy access to the ocean. However, the bustling atmosphere sometimes made it feel a bit less private.

Dining

6.0

I enjoyed the variety of dining options available, especially the iced and frozen coffee served at the café. However, some meals felt overpriced for what was offered.

Facilities

8.0

Facilities like the housekeeping and laundry services were great, ensuring everything was clean and comfortable during my stay. The airport shuttle service was also convenient.

Robert

United States of America, January 2025

6.2/10

I had an enjoyable stay at Hotel Mousai Cancun, but there were a few hiccups along the way. The serene atmosphere and luxurious amenities really stood out to me, yet the dining experience could use some improvement. Overall, it’s a place I would recommend, but with some reservations.

Rooms

9.0

My room was beautifully designed, featuring modern decor and a spacious layout. The view of the ocean was amazing and made for a perfect backdrop during my stay.

Service

7.0

The service was attentive, but there were a couple of delays when requesting room service and dry cleaning. While the staff was friendly, the response times could be quicker.

Location

8.0

I loved the hotel's location right by the beach, providing easy access to the stunning coastline. It felt secluded yet convenient for exploring local attractions.

Dining

6.0

The selection at the restaurants was exciting, especially with the focus on traditional Marche products. However, I found the service to be a bit slow at times, which affected my overall enjoyment of the meals.

Facilities

8.0

The amenities were impressive, especially the pool area which was perfect for relaxation. However, I experienced some issues with the shuttle service during peak times.

Bert

United States of America, January 2025

5.8/10

My stay at Hotel Mousai Cancun was a luxurious escape, with elegant rooms and great service. However, the dining options could use a bit more variety. Overall, it was a nice experience with a few minor drawbacks.

Rooms

9.0

The room was spacious and elegantly designed, featuring a magnificent ocean view from my balcony. The comfortable bed and plush linens made for restful nights.

Service

8.0

The staff were attentive and friendly, ensuring that my needs were met promptly. My requests were fulfilled without hesitation, which added to the overall enjoyment of my stay.

Location

9.0

The hotel's location is ideal, right on the beach and close to other attractions. It made exploring Cancun easy and convenient.

Dining

7.0

While the food was delicious, particularly the home-made pies and jams I tried during breakfast, I felt the menu could benefit from more diverse options.

Facilities

8.0

The amenities were impressive, including room service, dry cleaning, and housekeeping. I particularly appreciated the ease of booking shuttle services for my excursions.

Esther

United States of America, October 2024

7.0/10

I had a wonderful stay at Hotel Mousai Cancun. The amenities were great, and the staff was incredibly attentive. However, I found the dining options a bit limited for my taste, which was disappointing.

Rooms

9.0

My suite was stunning, with modern décor and a amazing ocean view. The bed was incredibly comfortable, making it hard to get out of in the morning.

Service

10.0

The service was really good, with friendly staff who were eager to assist me with anything I needed. I felt truly pampered throughout my stay.

Location

8.0

The hotel's location is perfect for a relaxing getaway, right by the beach. I enjoyed easy access to local attractions, which made exploring convenient.

Dining

6.0

While I appreciated the quality of the food, I wish there were more diverse dining options available, as the selection felt a bit narrow at times.

Facilities

9.0

The facilities were impressive, especially the pool area and spa. I took advantage of the room service and was pleased with the prompt service.